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FAQ

The quick answers, and if you don't see yours, just reach out.

How big are your cookies?
Giant. Each one is oversized and rich, about the size of four normal cookies, roughly 5 to 5.5 ounces each. A box comes with four giant cookies. One is a treat; a box is an event.
Are the cookies fresh?
Always. We bake in small batches all day long, so there's almost always something warm coming out of the oven when you visit.
Do your flavors change?
Yes! We rotate two weekly specials, a new one debuts each week and stays for two, while the classics (Chocolate Chip, Cookies & Cream, Triple Chocolate, Ube Crinkle) are always available.
Do you have gluten-free options?
We do, our Gluten-Free Chocolate Chip is available daily. It is made with certified gluten-free oat flour, but it is baked in a kitchen that also uses wheat flour, so it is not suitable for celiac disease. Cross-contact may occur.
Do your cookies contain nuts?
There are no nuts in any of our cookies. That said, we do not operate in a nut-free facility, so we cannot guarantee against cross-contamination. Some of our ingredients, like our chocolate chips, are produced on shared equipment with peanuts.
What forms of payment do you accept?
We accept cash, credit and debit cards, Apple Pay, and tap to pay.
Can I get delivery or pickup?
Both. Order direct from our website for pickup and delivery, or find us on DoorDash, Uber Eats, and GrubHub.
Do you cater large orders?
Absolutely, parties, offices, fire stations, community events, you name it. Request catering here, or head to Connect with Us.
Where are you located?
Two shops. Santa Clara: 1614 Pomeroy Ave, Santa Clara, CA 95051. Fremont: 194 Francisco Ln, Suite 212, Fremont, CA 94539. Both are open 7 days a week; each shop's hours are at the bottom of every page and on our Connect page.
Are you hiring?
We are always looking for great team members. Reach out at support@choccookies.com if you are interested.
Still curious?

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